Terms & Conditions
By signing the booking form, or by ticking the “I agree” box on Cameliavillasbali website booking form the Customer accepts these conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the booking form thus forming a contract between the Company and the Customer; which in turn forms a contract between the owner or property manager of your chosen villa and the Customer. These booking terms and conditions must be read in conjunction with individual property policies.
Prices are advertised in USD per property per night. Rates quoted allow for maximum occupancies of the villa as shown in the provided information on the website. The number of guests staying in a property cannot exceed the maximum number of guests published or agreed in the bookings confirmation.
Where extras such as transfer, breakfast/dinner , or extra beds are required some properties may have an additional charge.
50% of the total rental amount will be forfeited if the cancellation is made more than 60 days before arrival 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 59 days before arrival
Customer will be refund 100% at any time in case of cancellation made by the property .
CHANGES OR CANCELLATION
All baggage and personal belongings retained at the property are kept at the Customers risk. You are advised to secure the property and personal items in the security safe (if available) when you are not in residence and at night.
Check in time is from 2 pm onward .Let us know your expected arrival time so we can plan to minimize any delay to your check-in. On your departure day your property checkout time is 12 pm unless otherwise arranged with our local agent or house manager. We always try to arrange check-in and check-out times to suit our customer’s flight times but cannot guarantee times.
ARRIVAL & DEPARTURE
Camelia Villas guarantees the price of your accommodation will not change after you have made your booking and we have issued a confirmation invoice.
Special requests (for example early check-in or late check-out) are not guaranteed, however we will always do our best to comply with these provided they are made well in advance of your departure. To secure a late checkout in Bali the rate is 50% of the daily fee to stay until 6pm.
The villa must be informed if the Customer is planning to hold a dinner party or special function exceeding the maximum recommended number of guests during their stay and prior to booking the villa. For larger functions, additional costs may apply such as special permit fees and extra staff hire.
The collection and return of the accommodation keys is always the responsibility of the Customer. The keys should be either collected from the local villa manager unless stated otherwise at the time of booking. At the end of the holiday it is the Customer’s responsibility to return the keys to the same place where collected.